Customer Reviews

What Our Customers Think of Us

Krooswyk Plumbing, Heating, and Air Conditioning

starstarstarstarhalf star 4.7 / 5 | 79 Total Reviews

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" Although the plumbers that we had were very nice and helpful, I was taken back by how long it took to finish the job, and then on the last day, I was surprised that a couple additional items were not apart of the primary quote. We need to move our gas dryer and washer, and when I was quoted I thought that the gas line and vent were a part of the quote, however they were not. The job started out in October, and did not wrap up until February... I had to call on a couple of times to set dates for the plumbers to come back to finish the job. I truly believe Krooswyk has the best plumbers and customer service, but I felt that this time they did not live up to expectations. I will continue to use them though. "
from Demotte, IN on February 20th, 2018
5 (3 / 5)
"I'm not sure about the stars because the finished job is very good and worthy of 5 stars but getting there was a night-mare and worthy of 1 star. I understand your desire to grow your business but your customers suffer because of scheduling delays. In my case, I expected this job to be done in no more than 2 months and it took almost a half a year. This delayed all the other contractors especially the drywall, flooring, and paint/finishing craftsman and increased my cost of rehabbing this home exponentially. I hope that you can hire the more equally competent employees because the ones you have are incredible (Jeremy, Shane and Tom). Good luck in the future. P.S. Get a concrete cutting machine in house so you don't get tied up depending on outside contractors."
from Demotte, IN on November 27th, 2017
5 (3 / 5)