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What Our Customers Think of Us


Krooswyk Plumbing, Heating, and Air Conditioning

starstarstarstarhalf star 4.6 / 5 | 51 Total Reviews

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"Buyer beware!!!! I was quoted $695.00 for the repair of 3 pipes which was told to my home warranty company as well once they found out the home warranty company would not cover price was then increased to 1179.91. They couldn’t complete job that day because they didn’t have the necessary equipment. I had to wait 4 additional days they came again and technician did not know how to fix would have to come another day. Call and talked to Carly in the office and asked that someone call me back and she stated technician was in class but would try to have him call but he never called. Waited another two days finally it was fixed then received a bill for things that weren’t repaired. I had to call 3 times to get the invoice sent correctly. Paid the bill and then received 2 additional bills for Work that was already covered in the estimate. Even when they put stuff in writing they try to charge for things they didn’t do and they try to change prices after they complete the work. This review will be posted to yelp, Angie’s lists and home advisor. I had tried to call and speak to the owner several during this whole transaction but he was conveniently never available maybe now he will be once he reads the review. I hope they will actually post this so other potential customers will know how they do business. "
B . S from Medaryville , IN on March 15th, 2018
star(1 / 5)
"I was charged $220 for my flame sensor to be cleaned and low gas pressure valve to be adjusted. No parts were replaced. I will never call this hvac company again or recommend there service. If you have money to burn then give them a call."
J . S from Wheatfield, IN on March 2nd, 2017
star(1 / 5)
"Called Krooswyk to look at my A/C. The tech that came was kind and courteous who 1st said compressors bad then said motors bad. He checked the Capacitor and said it was fine. I asked for an estimate on new A/C. He was back in 5 minutes with an estimate of $3200-$4500 new A/C and $800 for new motor, I thanked him and said goodbye, I was later billed $60 for this. I did some research and went to Grainger, I paid $7.96 for a new Capacitor, installed it and my A/C has been working great ever since. I called them and relayed my dissatisfaction and was simply told, thank you. "
R . P from Demotte, IN on August 12th, 2016
star(1 / 5)
"Robert, I want to sincerely apologize for the frustration you had to go through. I wanted to personally send you a note letting you know the service technician that worked at your home has been terminated from our company. We do not run our business in a way to ever take advantage of customers. Our reputation over the past 28 years has a good name because we are fair to our customers and have extremely good customer service and technical knowledge. Unfortunately the technician you had to deal with was not up to our standards and we do apologize. We will gladly refund you the $60 you were charged for this service call. If we can help in any other way please feel free to call us at 219-987-3865. Again, I sincerely apologize. Jason Krooswyk"
- Krooswyk Plumbing, Heating, and Air Conditioning